[4177] Service Technician (Event Support)

Start date: June 2024
Clearance: NATO Secret
Location: Stavanger, Norway

• At least 2 years' experience providing functioning support of hardware, software, networks and computers in large organizations
• Practical experience detecting and troubleshooting technical issues
• A strong understanding of ICT systems and the ability to work independently to solve problems
• Good experience with troubleshooting and providing end users' support
• Good problem-solving/analytical and communication skills
• Experience as a System Administrator predominantly within a MS Windows environment
• ITIL Foundation Certificate
• Prior experience of working in an international environment comprising both military and civilian elements

ACTIVITIES

- Responsible for the installation (build), operations, administration, and maintenance of information and communications technology (ICT) systems
- Work closely with other members of the ICT team to ensure that all systems are integrated and functioning properly
- Troubleshoot any issues that arise, and perform routine maintenance tasks
- Follows agreed procedures to perform simple installations, replace consumable items and check the correct working of installations
- Install or remove hardware and/or software, using supplied installation instructions and tools, including handover to the client
- Use standard procedures and diagnostic tools to test installations, correct problems, and document results
- Record details of all components that have been installed and removed
- Assist users and follows agreed procedures for further help or escalation
- Contribute to the development of installation procedures and standards
- Monitor compliance against agreed processes and investigate, assess and resolve incidents of non-compliance, escalating where necessary
- Assist in the investigation and resolution of network problems
- Identify and report issues and risks
- Provide emergency technical on-call support, if required
- Perform other duties as may be required